Refund policy

Last updated: October 4, 2026

Master eSIM sells digital eSIM data plans that are delivered instantly by email. Because an eSIM cannot be returned once it is installed, our refund rules are based on whether your eSIM has been installed and used.

Full refund

  • Not installed: if your eSIM has not been installed on any device (the QR code was never scanned and the activation code never used), you can request a full refund within 30 days of purchase.
  • Not delivered: if you were charged but did not receive your eSIM, we will resend it or refund you in full.
  • Duplicate order: if you bought the same plan twice by mistake, we refund the unused one, as long as it has not been installed.
  • Service failure: if your eSIM was installed correctly but cannot connect at your destination and our support team cannot fix the problem, we refund the plan.

No refund

  • eSIMs that have been installed on a device, except for the service-failure case above.
  • Devices that do not support eSIM or are locked to a carrier. Please check compatibility before buying: dial *#06# — if you see an EID, your phone supports eSIM.
  • Data that has already been used, or plans whose validity period has ended.
  • Top-ups that have already been added to your eSIM.
  • Problems caused by deleting the eSIM from your device, changing device settings, or using the eSIM outside its coverage area.

EU and UK customers

If you are a consumer in the EU or the UK, you have a 14-day right of withdrawal. This policy gives you more: a full refund within 30 days as long as the eSIM has not been installed. By ordering, you ask us to deliver your eSIM immediately; once you install it, the service has started at your request and the right of withdrawal no longer applies to that eSIM. This does not affect your other legal rights, for example if the service does not work as described.

How to request a refund

Email contact@masterofdigital.com with your order number and the reason for your request. For connection problems, please include screenshots of your mobile settings so we can help you quickly. We reply within 1–2 business days.

Approved refunds are sent to your original payment method, in the currency you paid in. Depending on your bank, the money usually appears within 5–10 business days.